Customer Service Representatives

Customer Service Representatives has a Career Health Score of 40/100, rated "Poor." Customer Service Representatives faces challenges including weak salary and growth. Consider carefully before pursuing. The median salary is $39,680 per year. Employment is projected to grow -4% from 2022 to 2032, which is decline.

The median annual salary for Customer Service Representatives is $39,680 as of 2023. The bottom 10% earn around $25,290, while the top 10% earn over $63,960. The 75th percentile salary is $51,080.

The typical entry-level education for Customer Service Representatives is high school diploma or equivalent. New hires typically receive short-term on-the-job training of on-the-job training.

Customer Service Representatives are facing significant AI automation risk, with an AI exposure score of 78%. The overall impact is classified as "Displaced." Key tasks that remain difficult to automate include de-escalating angry or distressed customers and handling sensitive or confidential account issues.

Employment for Customer Service Representatives is projected to decline 4% from 2022 to 2032, which is decline. The economy is expected to add approximately 373,400 openings per year, including replacements for workers who transfer or retire.

The most important skills for Customer Service Representatives include Customer Service, Communication, Problem Solving, Patience, Product Knowledge. Strong soft skills like Customer Service and Communication and Problem Solving and Patience are also essential.